Complains can be send either through the chat in the P.F.C. app or an e-mail to firstname.lastname@example.org the subject “Complaint”. If you are not satisfied with how your complaint is managed by P.F.C. you may turn to the National Board for Consumer Disputed (Allmänna reklamationsnämnden (”ARN”)), Box 174, 101 23 Stockholm, www.arn.se. The notification to ARN must be made in writing. In order for the ARN to examine the case, there are, among other things, certain value and time limits.