Complaints are made either via our chat or via an email to email@example.com with "Complaints" in the subject line. If you are not satisfied with how your complaint is handled by us you can contact the Swedish National Board for Consumer Complaints (Sw. Allmänna reklamationsnämnden “ARN”), Box 174, 101 23 Stockholm, www.arn.se. The notification to ARN must be made in writing. In order for ARN to examine the case, there are, among other things, certain value, and time limits. You can also get guidance on financial issues from the Swedish Consumers’ Banking and Finance Bureau tel. +46 (0)200 - 22 58 00, and through the municipal consumer guidance.